Take M-Pesa at the till, matched to the sale.

Choose M-Pesa, check the customer’s number, and they get the M-Pesa prompt on their phone to enter their PIN. The till waits for Safaricom’s answer and completes the sale once the payment is confirmed.

If the customer cancels or the prompt times out, nothing is lost: the sale stays open, and you can send the prompt again or take cash instead.

Some customers would rather pay from their own phone. Payments to your Till or Paybill appear in the till’s Payments list as Safaricom reports them, and the cashier picks the one that matches the sale.

Find a payment by the customer’s name, its M-Pesa code or the last three digits of their phone number.

One sale can be split between cash, M-Pesa and the customer’s account. The receipt lists each part, with the M-Pesa code beside its share.

During setup we connect your own Till or Paybill to Duka. From then on every prompt goes out from your business number and the money lands in your M-Pesa account.

The day’s report shows M-Pesa, cash, card and credit as separate figures, so the M-Pesa total can be checked against your M-Pesa statement.

M-Pesa needs the network, so while the till is offline its M-Pesa button is switched off. Cash and credit sales carry on and sync when the connection returns.